Return Policy

How to arrange order cancellationand product return?

Cancellation

1.       Be Young may cancel an order ifthe product is not available for any reason or any other reasons which causedan order not able to be fulfilled. We will notify you if this is the case.

2.       All cancellation of orders will berefunded in the form of e-vouchers with equivalent sum value to the order valueor as direct credit to your credit card. You may choose the method of refund.

3.       You are not allowed to cancel theorder once an Order Confirmation is issued. If you wish to seek furtherinformation or assistance, kindly contact our customer service department at+852 21119697

Good Returns
Beauty Mail provides you with "14 days Product Quality Guarantee” - 14 days after your receipt of the products . If you find the productsordered appear damaged, spoiled, or not in good conditions, you can contact ourcustomer service department at info@beautymail.hk or call +852 21119697.

(A)    Exchange Policy

Customers canchoose to return the whole box of items or refund.

If no stock isavailable for replacement, a full refund will be done.

If gifts whichcome with the purchase of the products are out of stock, the Company willprovide equivalent gifts as an alternative

(B) Refund Policy

•   Once verified and confirmed you are eligible for arefund, you can choose one of the following methods:

(i)   E-Coupon (will be savedin your Beauty Mail Account in 1 week for next time purchase); or

(ii)   Refund to your bankaccount / credit card (it may take around 4-6 weeks for processing andcrediting)

 (C) Non-returnable items

Exchange or refund of a productcannot be accepted in the following cases:

Any product without a proper proof of purchase

Any product that is returned more than 14 days after receipt.

Where the related products for refund/exchange are not returned bycustomers 

Any gifts or trial pack

Product packaging is not intact, damaged or remarkable with dirt

Any product rejection due to personal preference

In the event of dispute, Beauty Mail decision shall be final andconclusive.